Return and Refund Policy

June 6, 2022  

Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a refund or store credit. Please see below for more information on our return and exchange policy.  

Returns 

Please contact us at support@redandrover.com to arrange for a refund or to exchange defective or damaged products.  

Please note a 15% restocking fee will be charged for all returns. All sales are final on discounted items, and they cannot be returned.  All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all packaging must be included.  

Return Process 

To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:  

Wet Nose Studios, Inc. 

Attn: Red and Rover Returns 

15002 72nd Ave West

Edmonds, WA 98026

Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. 

Refunds 

After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.  

Restrictions 

Please contact us to arrange for a refund or to exchange defective or damaged products.  Please note a 15% restocking fee will be charged for all returns. All sales are final on discounted items, and they cannot be returned.  

Questions 

Questions or concerns about our return policy? Please contact us at support@redandrover.com.